Privacy policy

1. Person in charge of the protection of personal information

The President of Solutions Verigo Inc. is the person in charge of the protection of personal information. For any question or request, write to info@verigosolutions.com with “Privacy” in the subject line.

2. Information we collect

We only collect the information needed for the purposes described in this policy:

• when you email us: your name, email address, company name, the content of your message and any other information you choose to send us;
• when you visit the site: technical data processed by our hosting provider to operate and secure the site (IP address, browser type, pages requested, date and time).

The site has no forms, and we do not collect any sensitive information.

3. Purposes

• answering your inquiries and following up on our exchanges;
• preparing and carrying out our engagements;
• operating, securing and improving the site.

We do not use your information for other purposes without your consent, except where permitted by law.

4. Consent

By emailing us, you consent to the use of your information to answer your inquiry. You may withdraw your consent at any time, subject to our legal obligations, by writing to the address in section 1.

5. Cookies and tracking technologies

The site does not use any tracking or advertising cookies. No technology that can identify, locate or profile you is enabled.

When you close the banner offering the English version, this preference is stored in your browser’s local storage; it contains no personal information.

6. Disclosure to third parties

We do not sell or rent your personal information. We only share it with the providers that help us run our business, to the extent necessary:

• website hosting: Netlify, Inc. (United States);
• email: Google Workspace;
• specialists and subcontractors involved in carrying out our engagements, including outside Québec;
• cloud and artificial intelligence tools we use to carry out our engagements.

These providers must protect the information and use it only for the intended purposes. We may also disclose information when required by law.

7. Disclosure outside Québec

Some of our providers host or process information outside Québec, including in the United States. Before disclosing personal information outside Québec, we conduct a privacy impact assessment and ensure, through a written agreement, that it receives adequate protection.

8. Retention and destruction

We keep personal information only as long as needed for the purposes for which it was collected: as a rule, up to three years after our last exchange for inquiries, and for the period required by law for information related to an engagement, including tax requirements. It is then securely destroyed or anonymized.

9. Security

We take reasonable security measures suited to the sensitivity of the information: access limited to authorized people, encrypted connections and established providers.

If a confidentiality incident presents a risk of serious injury, we notify the Commission d’accès à l’information and the people concerned, as required by law.

10. Your rights

At any time, you may:

• request access to the personal information we hold about you;
• request its correction if it is inaccurate, incomplete or equivocal;
• withdraw your consent to its use;
• request that it be provided to you, or to a third party, in a structured, commonly used technological format;
• request that its dissemination cease or that any hyperlink attached to your name be de-indexed, in the cases provided by law.

To exercise your rights, write to info@verigosolutions.com. We respond within 30 days and may ask you to confirm your identity.

11. Complaints

You may send us any complaint about the protection of your personal information at the address in section 1; we handle it within 30 days.

If our answer does not satisfy you, you may contact the Commission d’accès à l’information du Québec or, where applicable, the Office of the Privacy Commissioner of Canada.

12. Governance

Our governance practices cover the full life cycle of personal information:

• the person in charge of the protection of personal information oversees this policy and approves our practices;
• only people who need it to perform their duties have access to personal information, and they are bound by confidentiality;
• we conduct privacy impact assessments for information system projects and for any disclosure of information outside Québec;
• we keep a register of confidentiality incidents;
• we apply rules for retention and secure destruction;
• we handle complaints according to the procedure in section 11.

13. Changes

We may update this policy. The date of the last update appears at the top of the page; we will flag any significant change on the site.

14. Language

This policy is published in French and English. In case of discrepancy, the French version prevails.